Frequently Asked Questions

Ordering

How do I know my order was received?

After checkout, an order confirmation is sent to the email supplied with the order. If it does not appear, check your spam folder and then email us with the name used at checkout and the approximate order time.

Can I change or cancel an order?

Email us as soon as possible. We will try to help before fulfillment begins, but changes or cancellations cannot be guaranteed after an order has entered processing.

How can I track delivery?

When tracking becomes available, we send a shipping confirmation containing the carrier or tracking link. Tracking may take up to 72 hours to show its first scan.

Products

Where can I find dimensions and materials?

Product-specific information appears on each product page. Slight variations in color, texture, and grain can occur in natural or woven materials and are not necessarily defects.

How should I care for an item?

Follow the care instructions on the product page or packaging. Unless specifically stated otherwise, avoid prolonged soaking, harsh abrasives, extreme heat, and use beyond the product's intended household purpose.

Delivery and returns

When will my order arrive?

Processing and delivery estimates are shown in our Shipping & Delivery Policy. They are estimates rather than guaranteed arrival dates.

What if an item arrives damaged or incorrect?

Email service@oakverira.com promptly with the order number, a description, and clear photographs of the item and packaging so we can assess the issue.

How do I request a return?

Review our Returns & Refunds Policy and email us before sending anything back. Returns sent without prior instructions may be delayed or refused.

Support

How do I contact Oakverira?

Our customer service channel is service@oakverira.com. We normally respond within two business days.