Returns & Refunds Policy
Effective date: August 19, 2026
30-day return window
You may request a return within 30 calendar days after confirmed delivery. To be eligible, an item must be unused, unwashed, unaltered, and in substantially the same condition in which it arrived, with its original components and packaging.
Start a return before sending it
Email service@oakverira.com with your order number, the item you wish to return, and the reason. If the item is damaged, defective, or incorrect, include clear photographs of the item and packaging. We will provide return instructions when the request is approved. Do not send a return without authorization.
Items not eligible for return
Unless required by law, we cannot accept items that show use, washing, alteration, misuse, missing parts, or damage occurring after delivery. Final-sale or personalized items are returnable only when defective, damaged, or incorrect. Gift cards and downloadable products are not returnable.
Damaged, defective, or incorrect items
Notify us promptly after delivery. After reviewing the information provided, we may offer a replacement, an appropriate partial refund, or a refund to the original payment method. Keep the item and packaging until we confirm the resolution.
Return shipping
For approved returns based on preference, size, color, or an accidental order, the customer is responsible for return shipping and any associated risk. If we confirm that the item arrived defective, damaged, or incorrect, we will provide an appropriate remedy and reasonable return instructions.
Inspection and refunds
Returned items are inspected after receipt. If approved, the refund is issued to the original payment method, normally within 7–10 business days after inspection. Banks and payment providers may require additional time to post the credit. Original shipping charges are not refunded unless the return resulted from our confirmed error or applicable law requires otherwise.
Exchanges and cancellations
We do not guarantee direct exchanges. The most reliable option is to return an eligible item and place a new order. Cancellation requests must be emailed promptly and cannot be guaranteed after fulfillment begins.
Consumer rights
Nothing in this policy limits non-waivable rights available under applicable consumer law. Contact service@oakverira.com for return or refund assistance.