Shipping & Delivery Policy
Effective date: August 19, 2026
Order processing
Orders are normally prepared within 1–3 business days after payment authorization. Weekends, public holidays, high-volume periods, inventory review, or payment verification may extend processing. A shipping confirmation is sent when tracking is available.
Delivery estimates
Estimated transit times are displayed when available at checkout or in the shipping confirmation. Estimates begin after dispatch and are not guaranteed arrival dates. Carrier congestion, weather, customs review, local service interruptions, or other events outside our reasonable control may cause delay.
Shipping charges
Available services and charges are shown at checkout before payment. Promotions or free-shipping thresholds apply only when expressly displayed and may exclude certain destinations or oversized orders.
International orders
Where international delivery is offered, the recipient is responsible for import duties, taxes, brokerage, and customs charges unless checkout expressly states that they are included. Customs authorities may require additional information and may delay delivery.
Accurate delivery information
Customers are responsible for providing complete and accurate delivery details. Email us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins, and additional carrier costs caused by inaccurate or incomplete information may be charged to the customer.
Tracking and delivery scans
Tracking may take up to 72 hours to update after dispatch. A carrier's delivered scan may precede final placement. Please check the delivery area, household members, building staff, and carrier notices before reporting a missing parcel.
Lost, delayed, or damaged parcels
Email service@oakverira.com with the order number and relevant details. For damage, include photographs. We will review the carrier record and available evidence and provide an appropriate resolution under the circumstances and applicable law.
Split shipments
Items in one order may ship separately. If so, more than one confirmation or tracking number may be provided. You will not be charged additional shipping solely because we divide an order into multiple parcels.